Return and Exchange Policy - Maple Ridge Armoury
Maple Ridge Armoury is a boutique Canadian manufacturing company focused on innovative, industry leading design and manufacturing of firearm parts and accessories. Our team is composed of dedicated, passionate professionals who are committed to producing quality products and to providing exceptional service to our customers.
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Return and Exchange Policy

RETURN/REFUND POLICY

OVERVIEW

Our return policy is valid for 30 days from the date of delivery.

To be eligible for a return, your item must be unused and in the same condition that you received it.  It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. See SHIPPING for details.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.

There is a 5% processing fee for all returns/refunds unless covered under warranty.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

SALE ITEMS

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at [email protected] and send your item to: Maple Ridge Armoury, 230 Bayview Dr., 19R, Barrie, ON, L4N 4Y8, Canada.

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

SHIPPING

To return your product, you must mail your product to: Maple Ridge Armoury, 230 Bayview Dr., 19R, Barrie, ON, L4N 4Y8, Canada.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.